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4G - FAQ

1.What’s the difference between 4G and 3G?

The main difference between 3G and 4G is speed. For 3G, the data speed is upto 21mbps and for 4G, data speed is upto 150 mbps.

2.How do I upgrade from BT’s 3G service to 4G service?

You have to get your SIM replaced to 4G. You can get a 4G SIM from your nearest BT service counter.

3.What do I need to subscribe to BT’s 4G service?

You need a 4G supporting (frequency 1800 MHz/band 3) device and BT’s 4G SIM card.

4.From where can I get BT’s 4G SIM?

You can get BT’s 4G SIM from your nearest BT service counter.

5.How do I know if my phone supports 4G?

Your phone should support frequency band 1800 MHz (band 3).

6.What do I need to get BT’s 4G SIM?

You need to bring a Photo Copy of your CID Card and one legal Stamp.

You can then visit our customer care office and fill up a SIM registration or SIM replacement form.

7.What’s the cost for BT’s 4G SIM?

SIM replacement is FREE. Which means if you already have a BT SIM card, you can get 4G SIM for FREE. For new subscribers, the charge is nu. 100 with nu. 100 worth of free talk time

8.What are the charges for BT’s 4G service?

The charges are same as 3G. You can either subscribe to our data packages or choose pay-as-you-go charged @ Nu.0.0003/kb.

9.What are advantages of 4G over 3G?

Due to high speed connectivity with 4G, you can get instant downloads and uploads, view high quality videos and video chat on-the-go.

10.How do I know if I am on 4G network?

4G or LTE signal will appear on the top of your phone screen.

11.What if I am outside 4G coverage?

Based on the network coverage, your device will automatically latch to 3G or 2G.

12.I heard that 4G is more expensive than 3G, how true is that?

Not true. Data charges are same for both 3G and 4G.

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